Contact Us

Contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.

Customer Care Hours

Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/New_York). Messages received outside these hours are handled during the next service period.

Order Requests

Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

Store name: Owala

Contact email: Support@owalarl.shop

Phone: (515)673-8924

Physical and return address: 104 Broadus Ave, Greenville, SC 29601, US

Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/New_York).